Shipping policy

Last Updated: December 1, 2025

At reFORMED CraftWorks, every piece is made to order.  Each item is made individually to ensure the highest quality before it leaves our workshop.

Order Processing & Fulfillment

  • All orders are made to order
  • Fulfillment typically takes 7-10 days before shipping
  • During peak seasons (such as November-December), fulfillment time may increase slightly.
  • You will receive an email notification when your order ships, including tracking information.

Shipping Methods

We currently ship within the United States using the following carriers:

  • USPS (First Class or Priority Mail)
  • UPS Ground

The shipping method available to you at checkout will depend on:

  • The weight of your order
  • The size/dimensions of the items ordered
  • Your delivery address

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Carrier-calculated rates
  • Package weight and dimensions
  • Your selected shipping method

Some lightweight items may qualify for USPS First Class, while larger items or orders with multiple items may require USPS Priority Mail or UPS Ground.

Delivery Estimates

Once shipped, delivery times are typically:

  • USPS Priority Mail: 2-4 business days
  • USPS First Class: 3-5 business days
  • UPS Ground: 3-6 business days

Please note that these estimates and delays outside our control (carrier delays, weather, holidays, etc.) may extend the actual delivery time.

Order Tracking

You will receive a tracking number via email as soon as your order ships.  Tracking updates may take 24-48 hours to appear.

Shipping Address Issues

Customers are responsible for ensuring the accuracy of the shipping address at checkout.  If an order is returned due to an incorrect or undeliverable address we can reship the order to a corrected address at additional shipping cost.

Damaged or Lost Packages

If your order arrives damaged contact us within 7 days of delivery with photos of the item and packaging and we will work with you to provide a replacement.

If a package is lost in transit we will assist with filing a claim with the carrier.  Replacement eligibility will depend on carrier resolution.

Returns & Refunds

Please refer to our Refund Policy for details on returns and exchanges.

Questions?

If you have any questions about your shipment or need help with an order, you can contact us at info@reformedcraftworks.com